What Is IT?
ITIL provides a cohesive set of best practice for
information technology service management,, drawn from the public and private sectors internationally".
The trouble with documenting the history of ITIL is that its very earliest days are surrounded by doubt and to some degree
disagreement; certainly during the 'conceptual' phase.
However, pouring over the various arguments it is possible to extract at least the main drivers and events.
The ITIL concept emerged in the 1980s. The CCTA (Central Computer and Telecoms Agency) was a major government area in the UK, with a
budget of around £8 billion, which it was under severe pressure to cut. Greater efficiency was obviously going to be one of the methods
This 'political' pressure undoubtedly sowed the seeds to enable the correct environment for the development of ITIL.
The earliest version of ITIL was actually originally called GITIM, Government Information Technology Infrastructure Management.
Obviously this was very different to the current ITIL, but conceptually very similar, focusing around service support and delivery.
Large companies and government agencies in Europe adopted the framework very quickly in the early 1990s. ITIL was spreading far and
wide very quickly, and was used in both government and non-government organizations.
The CCTA merged into the OGC, Office for Government Commerce.
In the same year, Microsoft used ITIL as the basis to develop their proprietary Microsoft Operations Framework (MOF).
In addition, the worlds first ITIL aligned standard is published: BS15000.
In 2001, version 2 of ITIL was released. The Service Support and Service Delivery books were redeveloped into more concise usable
The BS15000 service management standard is significantly revised.
Consultation for a new released of ITIL itself is undertaken. BS15000 is placed under 'fast track' to become an ISO standard: ISO 20000.